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Unit aim
The aim of this unit is to provide learners with an understanding of how to collaborate with
other departments. It is also to provide learners with an ability to identify opportunities for,
and to collaborate with, other departments
Learning outcomes
There are three outcomes to this unit. The learner will:
1. Understand how to collaborate with other departments
2. Be able to identify opportunities for collaboration with other departments
3. Be able to collaborate with other departments
Outcome 1 Understand how to collaborate with other departments
The learner can:
1 explain the need for collaborating with other departments
2 explain the nature of the interaction between their own team and other departments
3 explain the features of effective collaboration
4 explain the potential implications of ineffective collaboration with other departments
5 explain the factors relating to knowledge management that should be considered when
collaborating with other departments
Outcome 2 Be able to identify opportunities for collaboration with other
departments
The learner can:
1 analyse the advantages and disadvantages of collaborating with other departments
2 identify with which departments collaborative relationships should be built
3 identify the scope for and limitations of possible collaboration
Outcome 3 Be able to collaborate with other departments
The learner can:
1 agree service level agreements (SLAs), objectives and priorities of collaborative
arrangements
2 work with other departments in a way that contributes to the achievement of
organisational objectives
