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Unit aim
The aim of this unit is to provide learners with an understanding of the principles of effective
decision making, leadership styles and models, the role, functions and processes of
management and performance measurement.
Learning outcomes
There are four outcomes to this unit. The learner will:
1. Understand the principles of effective decision making
2. Understand leadership styles and models
3. Understand the role, functions and processes of management
4. Understand performance measurement
Outcome 1 Understand the principles of effective decision making
The learner can:
1 explain the importance of defining the objectives, scope and success criteria of the
decisions to be taken
2 assess the importance of analysing the potential impact of decision making
3 explain the importance of obtaining sufficient valid information to enable effective
decision making
4 explain the importance of aligning decisions with business objectives, values and
policies
5 explain how to validate information used in the decision making process
6 explain how to address issues that hamper the achievement of targets and quality
standards
Outcome 2 Understand leadership styles and models
The learner can:
1 explain the difference in the influence on managers and leaders on their teams
2 evaluate the suitability and impact of different leadership styles in different contexts
3 analyse theories and models of motivation and their application in the workplace
Outcome 3 Understand the role, functions and processes of management
The learner can:
1 analyse a manager’s responsibilities for planning, coordinating and controlling work
2 explain how managers ensure that team objectives are met
3 explain how a manager’s role contributes to the achievement of an organisation’s vision,
mission and objectives
4 analyse theories and models of management
5 explain how the application of management theories guide a manager’s actions
6 explain the operational constraints imposed by budgets
Outcome 4 Understand performance measurement
The learner can:
1 explain the relationship between business objectives and performance measures
2 explain the features of a performance measurement system
3 explain how to set key performance indicators (kpis)
4 explain the tools, processes and timetable for monitoring and reporting on business
performance
5 explain the use of management accounts and management information systems in
performance management
6 explain the distinction between outcomes and outputs
