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1. Develop communication strategies Identify internal and external information needs

01 / 10 / 2021 Essay Updates

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Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Develop communication strategies

1.1 Identify internal and external information needs

1.2 Identify competing or conflicting interests

1.3 Develop a range of communication strategies to meet organisation needs and goals

1.4 Develop a communication plan

2. Establish communication protocols

2.1 Identify processes for adapting communication strategies to suit a range of contexts

2.2 Develop processes and protocols in line with communication strategies

2.3 Prepare information and resources to support the implementation of communication protocols

3. Promote the use of communication strategies

3.1 Present information to staff regarding communication strategies, protocols and organisation standards

3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff

3.3 Maintain work-related networks and relationships to meet organisation objectives

4. Review communication practices

4.1 Obtain feedback from others to assess communication outcomes

4.2 Record lessons learnt and identify opportunities for continuous improvement



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