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1 Contribute to team outcomes 1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

01 / 10 / 2021 Essays & Coursework 1

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Unit Sector

Management and Leadership – Frontline Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to team outcomes

1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

1.2 Support team members to meet expected outcomes

2 Support team cohesion

2.1 Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

2.2 Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward team members’ efforts and contributions

2.4 Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required

3 Participate in work team

3.1 Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions

3.2 Support the team to identify and resolve problems which impede its performance

3.3 Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers

4 Communicate with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters



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