1 Contribute to strategic planning 1.1 Contribution is made to shared vision and values of the organisation by assisting with examining future opportunities and directions and their use in shaping business goals and objectives

ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Contribute to strategic planning 

1.1

Contribution is made to shared vision and values of the organisation by assisting with examining future opportunities and directions and their use in shaping business goals and objectives

1.2

Contribution is made to strategic planning by assisting with investigating the business environment of the organisation

2 

Analyse market needs 

2.1

Customer needs are researched and outcomes are analysed and interpreted to establish business options and opportunities

2.2

Opportunities are identified for product and service enhancement through an analysis of existing and potential market opportunities and the development of strategies to strengthen the workplace market focus in suitable directions

3 

Contribute to business documentation 

3.1

Contributions are made to preparing organisational business plans/budgets

3.2

All workplace insurance needs are identified and suitable cover is taken out

4 

Communicate with other members of the organisation 

4.1

Outcomes of planning process are communicated to appropriate persons in the organisation

4.2

Feedback mechanisms are used to ensure continuous improvement of planning processes and outcomes