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ANSWERS
MGT 350 Final Exam
1) Bill
Simmons is the manager of a small restaurant and must decide how much money he
owes his suppliers. The best way for Bill to approach this as a critical
thinker is to
2) Critical
thinking is very important in making decisions that impact an organization’s
growth and survival. Which of the following traits of a critical thinker is
essential in this process?
3) When
faced with a decision opportunity, a critical thinker must sort through a
variety of readily apparent symptoms in order to focus on important
considerations that may be hidden. Based on the decision steps model, when
framing a problem a helpful step is to
4) In
the stages of development of critical thinking, which of the following types of
thinking entails exploring the foundation of our thinking and discover how we
have come to think and believe we do?
5) One
way for a leader to develop alternative perspectives for decision making is to:
6) The
outcome of the process of framing the problem includes:
7) A
form of critical thinking is fair-minded, persuasive thinking. When engaging in
problem formulation and identification with a group, the fair minded persuader
would:
8) Of
the decision styles listed below, which one should be used for a non-urgent,
yet critical and unusual problem affecting multiple stakeholders?
9) Urgent
crisis conditions might call for a decision making style that is
10) A
manager may properly choose to ignore a problem
11) ____________
is based on the concept that 80% of a project’s goal can be achieved by doing
20% of the
work or that 80% of the problems are due to 20% of causes.
12) For
urgent decisions, which approach may be the most efficient and effective use of
the manager’s time when there are other critical competing priorities?
13) Upon
review of the customer comment cards dropped in the box in his convenience
store, Bob sees that 61% of the customers filling out a card have expressed
dissatisfaction with waiting times. MGT 350 Final Exam. Bob decides to add an
additional cashier during the day. Bob is using the ______ thinking style in
order to make this decision.
14) In
nearly all decision-making models, which of the following is an essential step
in the decision-making process?
15) You
have been assigned to a project team to develop a marketing plan a new product
being launched by your company. Which of the following should the project team
do first?
16) Jan
has been selected to implement her company’s decision to expand her company’s
manufacturing operation into a new location. Six months into this project, the
building has been completed, and machinery installed. MGT/350 week 5 final. However,
Jan has been unable to secure enough applicants with the technical skills
needed to operate this computerized facility. Jan’s implementation plan was
most deficient in its consideration of
17) In
response to declining profits, a company decides that it needs to become world
class, but is having difficulty developing an implementation plan around the
goal of “becoming world class.” Rather than implement this decision, the
company would be well advised to return to the ______ step of decision making.
18) Which
factor would be most critical in decision implementation?
19) Freda
is analyzing the prospects for a new gambling casino that her company is
considering. In the course of her analysis, Freda has identified potential
stakeholder resistance to this venture, in that she has discovered that the
area is very densely populated with houses of worship. She has also discovered
a potential source of support for this venture, in that the local government
has established tax credits for new businesses in an effort to stimulate
employment. Freda is, in all likelihood, developing a
20) When
implementing a decision, a company must ensure that its actions remain
consistent with its
21) Which
decision making tool would be used in identifying possible causes for a
problem?
22) Markus
worked last summer as a receptionist in a lawyer`s office. During a discussion
with you, he commented that he was asked to tell callers that the lawyer was in
court when in fact the lawyer was playing golf! He eventually quit the job
because he believes that under no circumstance is it permissible to tell a lie.
MGT 350 final. Markus appears to be following the ethical system referred to as
a
23) A
company applying a ______ view of ethics would probably find fewer impediments
to decisions involving cross cultural factors than one applying a ______ view.
24) In
a global economy, which of the following must a manager consider in ensuring
the ethicality of his or her decision?
25) A
tool that is helpful in monitoring, evaluating, and changing a decision as
needed during implementation is the
26) A
measurement that identifies the degree to which goals and objectives are attained
is a measure of:
27) In
order to apply continuous improvement in decision making, a company should take
the time to record not only the results of its decisions, but also the
28) A
company has decided to fund a summer basketball league for young people in the
community. The decision will result in increased expenditures with no increase
in revenues or profits. In evaluating this decision outcome, the officers of
the company must weigh both its ______ responsibility and its ______
responsibility, two components of corporate social responsibility.
29) As
noted in our texts, a key measurement of our decisions is: “Are they ethical?”
In order to achieve a superior level of ethical behavior in its decision making
processes, leaders should instill a(n) ______ in those charged with making
decisions.
30) When
evaluating the decision processes in an organization, leaders should consider
doing which of the following?
