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Elements and Performance Criteria
Elements define the essential outcomes.
Performance Criteria specify the level of performance needed to demonstrate achievement of the Element.
1. Explore the needs of the child and family with parent/s
1.1 Work collaboratively with parent/s to identify needs of the child and family
1.2 Gather sufficient information about needs from a range of sources to enable decisions to be made
1.3 Determine needs in relation to additional interventions or crisis support
1.4 Treat and document information according to organisation’s guidelines and legislative requirements
1.5 Demonstrate respect for a parent’s decision not to share information about their family, as relevant
1.6 Demonstrate respect for the family and their child rearing practices in all communications
2. Provide information about the service and discuss issues with parent/s
2.1 Provide comprehensive information about the service and service system to parent/s using appropriate language and visual aids
2.2 Clearly explain parents’ rights and responsibilities in relation to service policies
2.3 Sensitively communicate with parent/s about any issues relating to their child
2.4 Make appropriate referrals to other services when children or families could benefit from additional support
2.5 Develop, implement and review written strategies to ensure that information and service processes are accessible to family members
2.6 Ensure the process of service delivery aims to increase active and positive participation of families in the community.
3. Facilitate interventions
3.1 Implement intervention and/or crisis support procedures as required
3.2 Monitor intervention and support services in consultation with family and adjust approaches to ensure ongoing satisfaction and positive outcomes
4. Review service provision with family members
4.1 Actively seek feedback from parents and act upon it appropriately
4.2 Regularly review agreement for service with the family
4.3 Challenge a family member’s failure to follow service guidelines as required
4.4 Explore and negotiate issues and concerns identified by parent/s