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Discussion 1: Critical Incident Research Based on the background material, compare and contrast critical incident technique from the past (See Flanagan, 1954) to the contemporary. 1b. In what ways can critical technique incident research address emerging problems within an organization or industry. Be sure to provide specific examples and Pleasa make sure to cite your sources. Required Reading: Flanagan, J. C. (1954). The critical incident technique. Psychological Bulletin, 51(4), 327-358. doi:10.1037/h0061470. Retrieved from EBSCO multi-search database in the Touro library. Guimares, C., Arce, T., & Mattos, R. (2013). Critical incident technique: A methodology to study information used by informatics companies. African Journal of Business Management, 7(10), 780-788. Retrieved from ProQuest Database in the Touro Library. How to Conduct a Root Cause Analysis of a Critical Incident [Video file]. Retrieved from https://www.youtube.com/watch?v=iIis4YloV8Q (17:11) Optional reading: Flanagan, J. C. (1954). The critical incident technique. Psychological Bulletin, 51(4), 327-358. doi:10.1037/h0061470. Retrieved from EBSCO multi-search database in the Touro library.