Using the two paragraphs shown below as a starting point, write an essay that demonstrates how both Benchmarking and Lean Six Sigma can be used by organisations to facilitate change in their business processes to enhance and sustain their competitive advantage.
In your essay you need to discuss the following: a. What are Benchmarking and Lean Six Sigma? b. How can both be applied to business process change? c. How have organisations actually used one or both to improve their processes? (Case Studies) d. How could you apply Benchmarking and/or Lean Six Sigma to your current organisation or to an organisation you know well to identify business process change improvements?
You are expected to demonstrate a high standard of research to support your statements and assertions. As a guide you are expected to use a minimum of 20 references. The use of contemporary (recent) publications will be valued in assessing the quality of research. The references must be authoritative and not sourced from Wikipedia, Slideshare, Businessballs or other non-academic sources.
The essay must be formatted to Kaplan guidelines and the Harvard Referencing System must be used for the references and citations