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Understand training and development in service industries businesses

14 / 07 / 2021 Academic Papers

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Unit 18 HRM for Service Industries Assignment Brief

TASK 1

You are required to exhibit an understanding to LO1 and address 1.1 and 1.2 as specified.

Scenario
You have been recently appointed as a trainee Human Resource Manager at specific hotel (either given or chosen). Assume that specific hotel is currently opening 50 rooms at in top city of UK.  The new Hotel is to cater to business and leisure travelers to offers an array of services to ensure maximum comfort during your stay, i.e. Baggage Storage, Barber Shop, Concierge Desk, Foreign Currency Exchange, Gift Shop, Laundry/Valet Service, Lounge, Multi-Lingual Staff, Parking Facility, Room Service, Safety Deposit Box, Shoe Shine Stand, Spa, Fitness Room, Sauna and Steam Room. Your line manager wants you prepare a written report (approximately 1,000 words) addressing 1.1 and 1.2. Answers without application to the HR service industry and its application the specific Hotel will be marked as resubmission.(approx. 1000 words)

LO 1 Understand human resource management

1.1 Analyse the role and purpose of human resource management in a selected service industry.
1.2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry.

TASK 2

You are required to exhibit an understating to LO2 and write a report on employment relations in hotel industry and employment law on service industries business with specific hotel chosen in Task 1. Please see that you address 2.1 and 2.2 as specified below. Answers without application to the HR service industry and its application the specific hotel will be marked as resubmission.(Written reportapprox. 1000 words).

LO2 Understand the effect of employee relations and employment law on service industries businesses

2.1.Assess the current state of employment relations in UKCBC Hotel.
2.2. Discuss how employment law affects the management of human resources in UKCBC Hotel.


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