Understand the importance of organisational values and culture to the achievement of quality performance

Understand the importance of organisational values and culture to the achievement of quality performance

Every successful candidate can at the end of this unit:

  1. Analyse how the design of management systems is influenced by human behaviour and vice versa
  2. Evaluate how management styles, culture and organisational structure impact on quality performance
  3. Evaluate different approaches to leadership and motivation and their impact on quality
  4. Evaluate goal setting and give examples to illustrate its influence on people’s behaviour
  5. Evaluate different methods for communication in quality management
  6. Recommend appropriate communication methods for different quality management applications

Indicative content:

  • Principles of leadership and motivation
  • Group dynamics
    • Self directing work teams and Kaizen
    • Types of participative performance improvement activities including multi function teams, voluntary improvement activities and suggestion schemes
  • Influence of the quality gurus on work organisation
    • Professor Ishikawa – combining craftsmanship with division of labour to create synergy
    • Each of Dr Deming’s and Crosby’s 14 points
    • Juran’s ‘overcoming resistance to change’
    • Feigenbaum quality responsibility
  • Organisational support for team activities
    • Steering committees, quality councils and other considerations for the support of participative approaches
    • Facilitation and management support for team-based improvement activities
    • Training facilitators, team leaders and team members
  • Communication
    • One-to-one versus one-to-many
    • Interactive versus non-interactive

 


THE PACKAGE

 

The packages is a stand alone private tuition package which allows the delegate to work at their own pace through the preset training material.


Price: £ 100

100% Plagiarism Free & Custom Written, Tailored to your instructions

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