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Assessment three This is a report. The deadline for the report is 20th May 2016 at 3pm The word count for the report is 2000 words You are responding to the situation below You are a policy officer for Silverview Housing Association. You have been asked to write a report to the management board. The board has requested this report because: Residents say that repairs are taking too long, and repairs appointments are not being kept by the contractor. Residents are dissatisfied with the way that anti-social behaviour is addressed. Many properties are lying empty, spoiling the appearance of the estate and encouraging vandalism You are writing a 2000 word report (references and the reference list is not included in this word limit). You should set out in the report how you will improve these three elements of the housing management service. The report should set out the principles involved in improving the three areas, and what actions the association should take. Your actions should be informed by relevant good practice from other landlords. There should be a MINIMUM of two examples of good practice for EACH of the three issues identified above. The report should conclude with a one-page SMART plan to improve the service. This should include the actions you are recommending. The actions should be specific, measurable, achievable, resourced and timed. Marking criteria for report Pass (Third) 40%-49% The assessment is in report format. It is quite well written, setting out a plan to improve services and relevant good practice. It addresses all parts of the brief and references are provided. Pass (2:2) 50-59% The assessment is in report format. It is quite well written and addresses the concerns of the residents. Relevant practical good practice is identified. It addresses all parts of the brief. Robust references provided. Merit (2:1) 60%-69% The assessment is in report format. It is well written and organised. The report directly addresses the concerns of the residents, identifying good practice that could be reasonably be adopted for use by the association. It addresses all parts of the brief in full. Accurate referencing and wide range of references. Distinction (First) 70% and above The assessment is in report format. It is very well written, organised and presented to a professional standard. The report directly addresses the concerns of the residents, outlining relevant good practice that could be adopted for use by the association. It is very well argued and addresses all parts of the brief in full. Very accurate referencing and an excellent range of references How we will mark your report Identifies improvements key principles to addressing the three issues and realistic actions that can be taken. Includes examples of relevant good practice (60%) Sets out plan of actions which are relevant to the issues being discussed and which are specific, measurable, achievable, resourced and timed (SMART) (20%) Academic conventions- accurate writing, accurate referencing etc. (20%)