The aim of this unit is to show how communications, knowledge and information can be improved within an organisation including making better use of IT systems.

Unit Aim
The aim of this unit is to show how communications, knowledge and information can be improved within an organisation including making better use of IT systems.
Unit introduction
This unit recognises that communications do not automatically take place effectively in organisations and that both information and work-based knowledge is often insufficient when decisions are made. Learners will look at how managers can improve the planning of their communications processes as well as their communication skills. Learners will understand why managers need to adopt a more inclusive approach to stakeholders affected by the decisions they make and why they need to network on a more structured basis. The unit also looks at how managers can make the information and knowledge they gain accessible to other parts of the organisation.
The unit is designed to develop learner understanding of the interaction between communications, knowledge and information. It also covers how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information.
Grafton College of Management Sciences
BTEC Level 5 HND in Business –Unit 16 Managing Communication, Knowledge and Information
2
Learning outcomes and assessment criteria
In order to pass this unit, the assignment that you present for assessment needs to demonstrate that you can meet all the learning outcomes listed below. Learning Outcomes (LO) Assessment Criteria (AC) LO1 Understand how to access information and knowledge needs.
1.1 Discuss the range of decisions to be taken
1.2 Examine the information and knowledge needed to ensure effective decision taking
1.3 Access internal and external sources of information and understanding
1.4 Justify the recommendation for improvement LO2 Be able to create strategies to increase personal networking to widen involvement in the decision-making process
2.1 Identify stakeholders for a decision making process
2.2 Make contact with those identified and develop business relationships
2.3 Involve those identified in the decision making as appropriate
2.4 Design strategies for improvement LO3 Be able to develop communication processes
3.1 Report on existing processes of communication in an organisation
3.2 Design ways to improve appropriateness
3.3 Implement improvements to ensure greater integration of systems of communications in that organisation
3.4 Create personal plan to improve own communication skills LO4 Be able to improve system relating to information and knowledge
4.1 Report on existing approaches to the collection, formatting, storage and dissemination of knowledge and information
4.2 Carry out appropriate changes to improve the collection, formatting, storage and dissemination of knowledge and information
4.3 Implement a strategy to improve access to systems of information and knowledge



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