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Refund claim application processes are completed to ensure transaction details are recorded

01 / 02 / 2019 Essay Updates

This paper circulates around the core theme of Refund claim application processes are completed to ensure transaction details are recorded together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 79. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.

Unit Sector

Not applicable.

Elements and Performance Criteria

ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Prepare for financial transactions 

1.1

Float, goods and services are prepared in accordance with workplace policies and procedures

1.2

Point of sale is established to meet workplace requirements and standards

2 

Promote products and services 

2.1

Strategies to promote products and services are developed in accordance with workplace policies and procedures

2.2

Strategies to promote products and services are implemented in accordance with workplace procedures

3 

Sell products or services 

3.1

Product knowledge is applied when answering customer inquiries

3.2

Sales transactions are conducted in a courteous manner to the customer’s satisfaction

3.3

Price is correctly calculated and charged, and correct change and receipt are issued

4 

Process refunds 

4.1

Claim for refund is substantiated in accordance with company procedures

4.2

Refund claim application processes are completed to ensure transaction details are recorded

4.3

Refunds are correctly calculated and issued in a courteous manner

5 

Reconcile financial transactions 

5.1

Value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand

5.2

Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements


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