Unit number and title
BTEC Higher National Diploma in HSC
Unit 27 Managing Quality in Health and Social Care
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Purpose of this assignment
Quality is an essential component of health and social care services and a concept with many different interpretations and perspectives. It is important to both users of health and social care services and external stakeholders. In this unit, you will have gained knowledge of these differing perspectives and consider ways in which health and care service quality may be improved.
Improvement of service quality requires both the empowerment and involvement of users of services, as well as addressing the requirements of external regulatory bodies. You will have explored the requirements of external regulators and contrasted them with the expectations of those who use services. You will also have gained knowledge of some of the methods that can be used to assess different quality perspectives, and developed the ability to evaluate these methods against service objectives.
The aim of this assignment is to determine whether you have developed an understanding of different perspectives on health and social care service quality and how it is evaluated in order to empower and involve users of services.