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Outline your communication approach for two of the following scenarios using the following headings. Your answers can be in point form.
• Audience analysis – Who are your audience (receiver)? What are the needs and attitudes of your audience?
• Communication goals – What are you trying to achieve? Consider short and long term goals.
• Communication process – How will you plan and implement communication strategies and practices to achieve your goals.
You have been asked to present an information session on wills and estate planning to a group of Aboriginal people.
Devise a communications program which announces a reduction in staff when the company has just announced record profitability.
How would you use active listening in a job interview to ‘interview’ the interviewer?
You feel you are not getting the best outcomes working with a domineering boss. How would you use assertive behaviour to improve the situation?
You are the chair of a local community service group. How would you encourage attendance, participation and commitment from members?
You have been asked to assemble an informal work group to explore creative ways to lower employee turnover, especially for employees who leave within the first 12 months