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Outline your communication approach for two of the following scenarios using the following headings. Your answers can be in point form.

04 / 02 / 2019 HRM

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Outline your communication approach for two of the following scenarios using the following headings. Your answers can be in point form. 

• Audience analysis – Who are your audience (receiver)? What are the needs and attitudes of your audience? 
• Communication goals – What are you trying to achieve? Consider short and long term goals. 
• Communication process – How will you plan and implement communication strategies and practices to achieve your goals. 

Scenario 1 
You have been asked to present an information session on wills and estate planning to a group of Aboriginal people. 

Scenario 2 
Devise a communications program which announces a reduction in staff when the company has just announced record profitability. 

Scenario 3 
How would you use active listening in a job interview to ‘interview’ the interviewer? 

Scenario 4 
You feel you are not getting the best outcomes working with a domineering boss. How would you use assertive behaviour to improve the situation? 

Scenario 5 
You are the chair of a local community service group. How would you encourage attendance, participation and commitment from members? 

Scenario 6 
You have been asked to assemble an informal work group to explore creative ways to lower employee turnover, especially for employees who leave within the first 12 months



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