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Elements and Performance Criteria
Elements define the essential outcomes.
Performance criteria specify the level of performance needed to demonstrate achievement of the element.
1. Establish coordination function
1.1 Work with the client and other services to determine the service provision requirements
1.2 Negotiate collaborative working arrangements for all services involved
1.3 Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes
1.4 Work with the services to agree coordination requirements and boundaries
2. Support the client to access multiple services
2.1 Identify, implement and maintain duty of care responsibilities
2.2 Provide information to the client about the coordination role
2.3 Work with the client to establish communication requirements
2.4 Assess need and arrange interpreter, according to clients needs
2.5 Work with the client and other services to identify barriers to attaining outcomes
2.6 Work with the client to prioritise needs and communicate these with service providers
2.7 Facilitate case conference and meetings to coordinate responsibilities and roles
2.8 Work with other services to minimise client confusion and concerns in a coordinated manner
3. Monitor client progress
3.1 Facilitate communication between service providers to identify and manage service duplication
3.2 Work with the client and services to monitor progress toward outcomes
3.3 Obtain client feedback about services
3.4 Identify and implement further support required to meet changing needs and progress towards outcomes