Master of Health Service Management

Assessment task 2: Case study responses Intent: This assessment item focuses on your ability to synthesise the leadership and change management content delivered in this subject and apply it to two case studies. Objective(s): This assessment task addresses subject learning objective(s): A, B, C and D This assessment task contributes to the development of graduate attribute(s): 1.1, 1.2, 1.3, 2.1 and 2.2 Type: Essay Groupwork: Individual Weight: 40% Task: 1. Read both case studies that focus on recent or potential change or health service reform. 2. Provide answers to the accompanying questions (maximum of 750 words for each case study). CASE STUDY A You have been appointed as the Director of Clinical Services at a large (600 bed) metropolitan hospital – Ambrose Health. You are younger than the previous incumbent, being only 30 years of age and better qualified, having just completed a Master of Health Service Management and enrolled in a doctoral program. Most of your experience has been in smaller hospitals outside the metropolitan area. The executive management team made it clear to you at interview that they were interested in effecting change throughout the Clinical Services Division, which is why they were seeking an external appointment to the position. In particular, they were seeking an individual who could establish a cohesive and productive working team. Shortly after commencing in the position it becomes obvious that much of what is achieved is as a result of ‘who you know’. There are many instances when the usual communication channels or procedures are not followed because of ‘system failures’ which have never been brought to anyone’s attention. When running short of stock medications, for example, many nurses contact the nursing unit manager of the medical ward as she has a ‘contact’ in the pharmacy, rather than working through appropriate channels to correct the problem. Patients in the Coronary Care Unit are routinely admitted directly to the unit rather than through the Admissions Office because it is a slow and tedious process. When you ask why these problems have never been addressed formally, the nursing unit manager of the medical ward tells you “It has always been this way.We are  very experienced health professional –We know the system and how to get around it to get what I need to do the job properly. Questions to be answered (maximum of 750 words): 1. Propose three personal goals that will guide you in effecting change throughout the Clinical Services Division of Ambrose Health within the first six months. 2. Determine the major driving and restraining forces for change at Ambrose Health and strategies for dealing with these. 3. Determine relevant strategies for initiating change and methods of unfreezing and refreezing. 4. Propose how you would respond to the nursing unit manager of the medical ward who expressed the comments in the last paragraph - your exact words are required. 5. Predict your chance (as a percentage) of implementing successful change in this organisation in the next two years and justify why. 08/02/2016 (Autumn 2016) © University of Technology Sydney Page 8 of 14 CASE STUDY B You have recently been appointed (in a voluntary capacity) to lead the medical services in a volunteer organisation which provides first aid services at a range of sporting events. The position has been vacant for two years and perhaps as a consequence, medical staff numbers have fallen, there are very few policies to guide the volunteers and virtually all protocols have not been updated for over ten years. The director responsible for all volunteers is and has been running the organisation to suit his own needs, which at times are in conflict with accepted medical practice. The administration of drugs during cardiac arrest procedures by medical officers, for example, has been discouraged because lay members of the organisation are unable to participate in this activity. He has often described the medical staff as being ‘elitist’ and ‘arrogant’ and does not like it when they try to ‘bamboozle him with scientific information’. Despite being committed to assisting injured players at sporting events, morale is low amongst the medical staff volunteers who are now looking to you for leadership in this organisation. The organisation is well established and hierarchical. There are over 2000 volunteers of whom less than 100 are medical staff and there are approximately 150 nurses. A range of commercial providers is increasingly competing for contracts that your organisation has traditionally held. Questions to be answered (maximum of 750 words): 1. Determine the difficulties facing this organisation. 2. Determine the challenges you face in this leadership role. 3. Justify how you would proceed in your new leadership role. 4. Predict your chance (as a percentage) of implementing successful change in this organisation in the next two years and justify why. Length: 1500 words (essay style) Due: 10.00pm Wednesday 18 May 2016 Criteria: 30% Analyses and reframes the major issues inherent in each of the case studies demonstrating a depth of knowledge of leadership and change management 20% Considers likely challenges in each of the case studies demonstrating a depth of knowledge about leadership and change management 30% Recommends appropriate and focused strategies based on relevant theoretical frameworks to address the major issues in each of the case studies 10% Validates perspectives through correct interpretation and explicit linkage of relevant and current literature (> year 2005) to the assessment focus 10% Produces correct grammar, spelling, formatting, style (essay) and referencing



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