Managment system standards and models establish concepts, principles, guidelines and criteria for implementing, maintaining and improving the processes by which an organisation defines and achieves its strategic business goals. There are four distinct functions associated with management systems standards and models and these are:
– The Quality Assurance function that provides confidence to customers that the products/services provided are what they claim to be.
– The Quality Management function that defines planning, organising and achieving goals.
– The Social Responsibility function that manages the impact of business operations on all other stakeholders.
– The integrated management function that visualises the organisation as a system of interconnecting processes and manages them to satisfy the expectations of all stakeholders.
Through these functions, management system standards and models address specific goals and may be applied to different processes within an organisation. They apply to an organisation as a whole rather than to products and/or services and are often successfully integrated.
For your assignment you should firstly familiarise yourself with a range of management system models and standards. These you can use to support the analysis you will need to carry out on the application or potential application of management system standards and models to an organisation that you are familiar with.
The output for this assignment will be a formal report suitable for submission to the senior managers of your chosen organisation and will be structured as follows:
1. Introduction to the organisation – an overview of the organisation, its products and/or services, management structure, stakeholders and quality management systems currently in place.
2. Evaluate the use of quality models and standards and the benefits that use of them may bring to the organisation. It is suggested that your evaluation should compare and contrast at least two quality models and standards but no more than five. The quality models and standards evaluated here do not necessarily need to be in place in the chosen organisation.
3. Evaluate the effectiveness of one method such as CE marking or product certification schemes and the role played by professional bodies (regulators, certification bodies, consultants etc.) in conformity assessment. The conformity assessment method does not need to be in place in the chosen organisation.
4. Analyse the existing management standard functions of the chosen organisation. Discuss what is in place in each of the four functions of: quality assurance, quality management, social responsibility and integrated management functions. This discussion should detail the quality models and standards that are in place, how conformity is assured, the impact of operations on stakeholders and the level of integration of processes to satisfy the expectations of stakeholders.
5. Based on your analysis of what the organisation has in place, draw conclusions about the current level of compliance against quality standards and models.
6. Based on your conclusions, make a recommendation for the introduction of a new management system standard or model into the existing management system together with a time plan for integration.