Managing Communications, Knowledge and Information

 

UNIT 16:

Managing Communications, Knowledge and Information

UNIT CODE: L/601/0950

QCF Level:  4

Credit Value:  15 Credits

CASE

 You are a Senior Partner in a Business Consultant Firm (provide your company name). Your firm

analyzes existing and start-up businesses, creates solutions to problems, and helps small

businesses to develop efficient plans for meeting their goals (more details will be required on

the firm (Section A introduction). Your Firm is hired by a group of small investors (private partners) purchasing an existing small business enterprise (provide name and details of the business acquiring).

You are a senior manager and will assess the nature, performance and potential of the small business enterprise acquired by your client by assessing its communications, knowledge and information interaction and needs.  You will also demonstrate in your recommendations how the communications, knowledge and information processes in the business can be improved making better use of IT systems.  

 

Research Requirements

Your literature review, findings, recommendations and conclusions must underpin the research purpose. You will

1.       Assess how communications, knowledge and information can be improved within the business including making better use of IT systems. 

2.       Create strategies to increase personal networking to widen involvement in the decision-making processes in the business.

3.       You will develop the communication processes, and improve systems relating to information and knowledge.

  • Assess how managers in the business can improve the planning of their communications processes as well as their communication skills and can make the information and knowledge they gain accessible to other parts of the organization.  You must be able to demonstrate the link between communications, knowledge and information processes in the business.

                                                                                                                                                                                    

UNIT 16: Please Answer the Following Questions

PERIODS

Learning outcomes

On successful completion of this unit a learner will:

 

Assessment criteria for pass

 

 

Grade

WEEKS

1 & 2

LO1. Understand how to assess information and

knowledge needs

1.1 discuss the range of decisions to be taken

 

 

1.2 examine the information and knowledge needed to ensure effective decision taking

 

 

1.3 assess internal and external sources of

information and understanding

 

 

1.4 justify recommendations for improvement

 

 

WEEKS

3 & 4

LO2. Be able to create strategies to increase personal networking to

widen involvement in the decision-making process

2.1 identify stakeholders for a decision-making

process

 

 

2.2 make contact with those identified and

develop business relationships

 

 

2.3 involve those identified in the decision making

as appropriate

 

 

2.4 design strategies for improvement

 

 

WEEKS

5 & 7

LO3. Be able to develop

communication

processes

3.1 report on existing processes of communication

in an organisation

 

 

3.2 design ways to improve appropriateness

 

 

3.3 implement improvements to ensure greater

integration of systems of communication in

that organisation

 

 

3.4 create a personal plan to improve own

communication skills

 

 

WEEKS

9  & 10

LO3 Be able to develop

communication

processes

3.1 report on existing processes of communication

in an organisation

 

 

3.2 design ways to improve appropriateness

 

 

3.3 implement improvements to ensure greater

integration of systems of communication in

that organisation

 

 

3.4 create a personal plan to improve own

communication skills

 

 

WEEKS

11

& 12

LO4 Be able to improve

systems relating to

information and

knowledge

4.1 report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge

 

 

4.2 carry out appropriate changes to improve the

collection, formatting, storage and

dissemination of information and knowledge

 

 

4.3 implement a strategy to improve access to systems of information and knowledge.

 

 

 

Research Action and Resources Planning Form

Use this form to provide an appropriate plan and procedures for the agreed research specification to record milestones; task dates; review dates; monitoring/reviewing process; strategy AND to match resources efficiently to the research question or hypothesis

KEY ACTIVITIES (MILESTONES)

TIME-SCALE (PLAN OF ACTION)

RESOURCES REQUIRED (EQUIPMENT, SOFTWARE, AND PERSONNEL ETC.)

Research Proposal Discussion

 

 

Design and Development of Questions, Emails, and Letters

 

 

Identification of Data Sources

 

 

Discussion with Supervisor to evaluate sources

 

 

Submit First Draft of Research Proposal with Supervisor

 

 

Review and Amend

 

 

Submit Final Draft of Research Proposal to the Marker

 

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