This paper circulates around the core theme of LO1: demonstrate a critical awareness of the importance of IT service management and the need for organisations to ensure that effective processes together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 144. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.
This assignment specifically addresses four of the learning objectives of the course:
● LO1: demonstrate a critical awareness of the importance of IT service management and the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure ● LO2: demonstrate an awareness of the nature and contribution of the IT Infrastructure Library (ITIL) and ISO/IEC 20000 in providing good practice frameworks for IT service management ● LO3: demonstrate the capacity to comprehend and evaluate the objectives, activities and associated roles and responsibilities to enable effective planning, management and improvement of IT service processes. ● LO4: apply the international standard for IT service management to case studies including the IT service strategy, service design, service transition, service operation and continual service improvement.
Students are encouraged to work in teams to complete the assignment as teamwork is an important skill required by industry. You may choose to work alone. If you opt to work as a team, the same marks will be awarded to both students. No team can exceed more than two students. It is up to you to find a team-mate and this can usually be achieved through a request on the Study Desk.
Submit only one assignment if you elect to work as a team to complete this assignment. Note that marks will be awarded on the basis of the student name(s) and student number(s) that appear in the file name and in the report introduction.
One articles is provided on Ho Chi Minh Securities Corporation.
For the purpose of this assignment, assume the role of consultant(s) who have been hired by Ho Chi Minh Securities Corporation (HSC) to contribute to a review of IT Service Management at HSC. You will prepare a report for Mr Anh Diep, Head of IT at HSC