Job Posting: Customer Service – CARE Business Partner

Case Study: Analysis of Case Study: A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives.

  1. Job Posting: Customer Service – CARE Business Partner
  2. SHRM Power Point presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology

 

Instructions:  You will write and submit on time, a 2-3 page written document that will include the five sections identified below:

Section One:

  • Illustrate (Explain) the value of a training needs assessment in an organization in general, supporting your response (with reference material).

 

Section Two:

  • Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner in Maersk.

 

Section Three:

  • Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

 

Section Four:

  • Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.

 

Section Five:

  • Describe how you would incorporate adult learning principles and methods of experiential learning from this OL 211 course into the Maersk Customer Service – CARE Business Partner training program.

 

Writing Mechanics per APA:

  • In addition to your two – three page written paper, include a title page and a reference(s) page.
  • Use 12-point Times New Roman Font; Double space; One-inch margins.
  • Citations formatted according to APA style
  • Writing is free of errors and written in a professional and easy to read format

 

Notes: You want to ensure your paper:

ü  The descriptions are clear and detailed. Give examples.

ü  You show through your writing that you have keen insight into the needs of adult learners.

ü  You use scholarly research (references) to contextualize (related) to your claims (descriptions and statements).


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