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Assignment – Operations management – DUE Thursday 9 June 2016 Using some of the concepts and tools of Process Design and Analysis, evaluate a process and provide recommendations on how it can be improved in terms of one or more operations performance objectives (i.e. cost, quality, speed, dependability and flexibility). The identified process can be in your organisation, or in any organisation that you are familiar with. In the assignment, you are required to: Describe the organisation. Keep the description brief but make sure that the reader can clearly understand what the organisation does and the organisational context. Describe the process and include its process map. Again, keep this brief but ensure the reader understands what the process is, how it affects the organisation’s overall performance, and how it is currently designed. Lastly, provide a high-level process map if the process is large. Evaluate the process’ current performance in terms of all five performance objectives. Given the organisation’s strategy and needs, identify and discuss the performance objective or objectives that need to be improved. Analyse the process and provide recommendations on how it can be improved in terms of the identified operations performance objective (or objectives). If your recommendations include the reconfiguration of the process, make sure to include the new optimised process map. Important Assignment Instructions 1. The required word length for this assignment is 2500 words (plus or minus 10%). 2. In terms of structure, presentation and style you are normally required to use: - AIB standard report format; and - AIB preferred Microsoft Word settings; and - Harvard style referencing (which includes in-text citations plus a reference list). These requirements are detailed in the AIB Style Guide. 3. Reference lists for AIB assignments / projects normally contain the following number of relevant references from different sources: 12 (for MBA assignments). 4. All references must be from credible sources such as books, industry related journals, magazines, company documents and recent academic articles. 5. Your grade will be adversely affected if your assignment contains no/poor citations and/or reference list and also if your assignment word length is beyond the allowed tolerance level (see Assessment Policy available on AIB website). 6. Useful resources when working on your assignments include: ¬ - AIB Online Library - AIB Assignment Guide ¬ - AIB Style Guide 7. Select the link for the assignment assessment criteria - Please note that the new assessment criteria applies to all subjects starting on or after the 23 October 2015.