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Implement responsible gambling practices. 1.1.Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.

01 / 02 / 2019 Essays & Coursework

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Unit Sector

Hospitality

Elements and Performance Criteria

ELEMENTS  

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement responsible gambling practices.

1.1.Follow responsible gambling service procedures  according to relevant state and territory legislation and industry and organisational policy and codes of conduct.

1.2.Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.

1.3.Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.

1.4.Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.

2. Provide information and assistance to customers about problem gambling.

2.1.Provide accurate and appropriate information on problem gambling to customers on request.

2.2.Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.

2.3.Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.

2.4.On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.


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