Task 1: Describe the organisation and its operations
Select an organisation of your choice and describe the its operations (approx. 1-2 pages).
This may including e.g.:
• nature of its operations (manufacturing, non-manufacturing, or combination, etc.),
• type of customers, market segments, method of sales, after-sales service, etc.,
• organisational size, locations, single or multi-site operations,
• type of products and services,
• method of product/service creation,
• production, distribution, etc.
Task 2: Design the Operations
a) For the organisation you have chosen under Task 1, describe how to design a new product (or service using) De Bono’s Six Hats Thinking model. Each hat should have at least 4 items on it (approx. 1-2 pages).
b) Develop a Design Review checklist consisting of minimum 25 questions distributed evenly over the various aspects (minimum six different aspects) of your new product (approx. 1-2 pages).
Complete DR checklist by providing answers to the review questions and additional comments. Write a brief summary on the DR outcome (approx. half page).
c) Construct a value stream map (VSM) for the new product developed under section a) and b) using a MS Office program. It should have a supplier at the one end and a customer at the other end, an information flow with minimum one core activity, a material flow with at least five core activities, at least three inventory locations. You should also enter the value added and non-value added times for all core activities and inventories, and determine the ratio of value added and non-value added times. (approx. 1-2 pages).
d) As part of the VSM that you created earlier, pick at least four different waste forms and identify at least two examples for each of the four waste forms (all together eight examples).
Determine at least one root cause for each waste example and recommend at least improvement action for each of the root cause (all together eight root causes and eight improvement actions).
(approx. 1-2 pages).
Task 3: Manage the Operations