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a) Complete a BPMN model for this process. Make sure to include swim lanes, artifacts and annotations where appropriate.

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A few days later, the admission office notifies the outcome to each candidate via e-mail. Additionally, successful candidates are sent a confirmation letter by post.
a) Complete a BPMN model for this process. Make sure to include swim lanes, artifacts and annotations where appropriate. (30 marks)
b) Classify the activities in the process into "value-adding", "business value-adding" and "non-value-adding activities". How does this help your analysis? [5 marks] 
c) Calculate the cycle time, cycle time efficiency and cost of the university admission process described assuming that:
 The process starts when an online application is submitted. •
 It takes on average 2 weeks (after the online application is submitted) for the documents to arrive to the students service by post. •
 The check for completeness of documents takes about 10 minutes. In 20 % of cases, the completeness check finds that some documents are missing. In this cases an e-mail is sent to the student automatically by the University admission management system based on the input provided by the international students officer during the completeness check. •
 A student services officer spends on average 10 minutes to put the degrees and transcripts in an envelope and send them to the academic recognition agency. The time it takes to send the degrees/transcripts to the academic recognition agency and to receive back a response is 2 weeks on average. •
 About 10 % of applications are rejected after the academic recognition assessment. •
 The university pays a fee of $ 5 each time it requests the academic recognition agency to accept an application


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