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a. Briefly explain how you include your customers in the planning process to identify customer needs.

19 / 01 / 2019 Managment

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Question 1: 
a.    Briefly explain how you include your customers in the planning process to identify customer needs. 
b.    Provide one (1) example of supportive documents you use to identify these needs. (Mark 10)

Question 2: 
a.    Explain one (1) example of how you ensure that your products and/or services are of the highest quality. 
b.    Explain what method/s you employ to agree a ‘time’ and ‘cost’ specification with the customer. (Mark 10)

Question 3: 
Provide an example ‘customer delivery’ policy from a healthcare business. Explain how this policy then ensures the ‘delivery’ of the product and/or service to your customer. (Mark 10)

Question 4: 
Using a business’s ‘customer delivery’ policy explain how this policy allows for the monitoring of team performance to meet a business’s quality and delivery standards. (Mark 10)

Question 5:


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