A. a person who makes things happen within the organization

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MGT 527 Final Exam

 

1) A consultant is best described as
    A.   a person who makes things happen within the organization
    B.   someone who fixes what is wrong in an organization
    C.   a person who has some influence but no direct power to make changes
    D.   the person who owns the problem
    
2) According to Block, every consulting project, regardless of size, must go through five phases. Why is that so important? 
    A.   This text is the supreme authority on consulting, so we should follow the advice given.
    B.   The client would expect us to complete the five phases.
    C.   It is only by completing each step in each phase that we can be assured of delivering competent consulting advice.
    D.   Having a methodology is essential for any project to succeed.
    
3) What is the purpose for an initial contact with a client regarding a project? 
    A.   To identify who is the boss and where the work will be done
    B.   To kick off the project and meet all stakeholders
    C.   To discuss past performance by getting to know each other
    D.   To explore the problem and to determine whether the consultant is the right person to work on the issue
    
4) According to Block, the feedback and decision to act phase of the five phases of consulting includes which of the following? MGT 527 Final.
    A.   Setting up ultimate goals and selecting the best action
    B.   Setting up large amounts of data and selecting an alternative action
    C.   Determining what feedback to offer and suggesting decisions
    D.   Offering suggestions on the issues and how to decide to act
    
5) Journals, abstracts, scholarly books, and the materials located in the Educational Resources Information Center (ERIC) are examples of ______ sources. 
    A.   primary
    B.   secondary
    C.   tertiary
    D.   general

    
6) What does author Salkind suggest as the initial step in the process of writing a literature review? 
    
7) What are the main functions of the operations functional area?

8) Providing the funding for all organizational day-to-day operations is the responsibility of which functional area?
     
9) Why is the human resources department affected by most business problems?

    
10) The marketing and sales department reacts to a problem by

11) The presenting problem from the client and the real problem are    

12) The purpose of the discovery phase is to
        
13) What is the first step in the data-collection process?
     
14) One step to prepare for data-collection meetings and to prepare for any resistance is to
     
15) Which statement is a good method of engaging in new conversations and limiting the discussion of history?
 
16) Creating higher interaction among clients during engagement is how to bring ________ into the implementation phase.
     
17) Which statement best describes a practical way to structure a meeting?
     
18) What are the two conditions of accountability that support high-commitment implementation strategies?
     
19) The steps to be followed when handling resistance are
     
20) The key to understanding the nature of resistance is to realize that
 
21) The purpose of the feedback meeting is more than just a presentation of data; it is also an opportunity to
 
22) What is the most useful guideline for giving feedback?

23) Which statement best describes one of the goals in consulting?

24) __________ empowerment should be considered during the implementation phase.

    
25) A consultant may choose engagement over installation when

    
26) What benefits does the engagement strategy offer that the installation strategy does not?

   
27) Creating learning helps bring value to the client. What does this mean when building elements through the implementation process?

    
28) Why is the question more important than the answer during the learning and change process?

    
29) The promise of consulting is to

    
30) Saying no to inappropriate projects, avoiding no-win consulting situations, should happen

 

MGT 527 Final Exam

 


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