4.2 Discus sales techniques that rooms division staff can use to promote and maximise revenue

Unit 6 Rooms Division Operations Management Assignment Brief


Unit number and title

Diploma in Hospitality Management

Unit 6 Rooms Division Operations Management 

QFC Level

   Credit value

Level 5

15 credits

Unit Code

Unit By

Submitted on



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Layout and Referencing:

Present your work in one business report style which should include table of contents, reference list, foot or end appendices if any Include the reference code of this assignment on your assignment submission.
Each page must be numbered at the bottom right hand side.
Ensure your name is in the footer and the production date/version number of your assignment Spell-check the document and make sure there are no grammatical errors.

  • Complete all the tasks.
  • Produce clear specific reasoning and arguments in support of your answer.
  • You must include a bibliography at the end to show where your information was sourced.
  • Your source must be identified using the Harvard referencing system. The works used in your bibliography will not be included in your word count.

Task 1

1.1 Discuss accommodation and front office services for different organisations
1.2 Analyse the roles and responsibilities of a range of accommodation and reception services staff
1.3 Discuss legal and statutory requirements that apply to rooms division operations
1.4 Evaluate services provided by the rooms division in a range of hospitality business

Task 2

2.1 Assess the importance of the front of house area to effective management
2.2 Discuss the key aspects of planning and management of the front of house area for a given hospitality operation management
2.3 Critically discuss the key operational issues affecting the effective management and business performance of the front office area of a given operation

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