Management and Leadership – Management
Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Implement continuous improvement systems and processes
1.1 Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative
1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback
1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes
2. Monitor and review performance
2.1 Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved
2.2 Improve customer service through continuous improvement techniques and processes
2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation
3. Provide opportunities for further improvement
3.1 Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan
3.2 Document work performance to aid the identification of further opportunities for improvement
3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes