0% Plagiarism Guaranteed & Custom Written

1. Prepare for guest arrival.1.2.Check and review daily arrival details.

01 / 02 / 2019 Essays & Coursework

This paper circulates around the core theme of 1. Prepare for guest arrival.1.2.Check and review daily arrival details. together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 79. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.

Unit Sector

Hospitality

Elements and Performance Criteria

ELEMENTS  

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for guest arrival.

1.1.Prepare and check reception area and equipment.

1.2.Check and review daily arrival details.

1.3.Allocate rooms according to guest requirements and organisational policy.

1.4.Follow-up and confirm uncertain arrivals or reservations.

1.5.Compile and distribute accurate arrivals information to relevant colleagues, including special situations or requests.

2. Welcome and register guests.

2.1.Welcome guests courteously, confirm reservation details  and seek opportunities to upsell when appropriate.

2.2.Complete registration procedures according to organisational security requirements.

2.3.Follow accounting procedures. 

2.4.Provide arrival information as required to guests.

2.5.Follow organisational procedures where rooms are not immediately available or overbooking has occurred, in order to minimise guest inconvenience.

2.6.Monitor activity against expected arrivals and report deviations.

3. Organise guest departure.

3.1.Review and check accuracy of departure lists.

3.2.Seek information on departing guests from other departments in a timely manner to facilitate preparation of account.

3.3.Generate guest accounts and check for accuracy.

3.4.Explain account clearly and courteously and process payments.

3.5.Recover and process keys or electronic cards.

3.6.Action or refer guest requests for departure assistance.

3.7.Process express checkouts according to organisational procedures as required.

3.8.Follow procedures for group checkout.

4. Prepare front office records and reports.

4.1.Prepare and update front office records  within designated timelines.

4.2.Follow organisational policy in regard to room changes, no-shows, extensions and early departures.

4.3.Distribute reports and records to the appropriate departments within designated timelines.

4.4.Reduce waste by minimising use of printed materials.


100% Plagiarism Free & Custom Written


International House, 12 Constance Street, London, United Kingdom,
E16 2DQ

Company # 11483120

STILL NOT CONVINCED?

We've produced some samples of what you can expect from our Academic Writing Service - these are created by our writers to show you the kind of high-quality work you'll receive. Take a look for yourself!

View Our Samples

Benefits You Get

  • Free Turnitin Report
  • Unlimited Revisions
  • Installment Plan
  • 24/7 Customer Support
  • Plagiarism Free Guarantee
  • 100% Confidentiality
  • 100% Satisfaction Guarantee
  • 100% Money-Back Guarantee
  • On-Time Delivery Guarantee
FLAT 25% OFF ON EVERY ORDER. Use "FLAT25" as your promo code during checkout