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1. Access and update visitor information. 1.1.Identify and access sources of visitor information.

01 / 02 / 2019 Essays & Coursework

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Unit Sector

Cross-Sector

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Access and update visitor information.

1.1.Identify and access sources of visitor information.

1.2.Obtain general information on local facilities, products and services to meet different visitor needs.

1.3.Share information with colleagues to support the efficiency and quality of service.

1.4.Identify and use opportunities to update and maintain local area knowledge. 

2.Provide information to visitors.

2.1.Identify specific information and assistance needs of visitors, including those with special needs.

2.2.Provide appropriate scope and depth of information to meet visitor needs.

2.3.Identify and use opportunities to promote internal products and services.

3. Seek feedback on information provision.

3.1.Proactively seek visitor feedback to ensure required information has been provided.

3.2.Follow procedures for any formal visitor evaluation.

3.3.Provide information on visitor feedback to relevant colleagues.


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