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1. Access and manipulate system information. 1.1.Access and interpret system displays.

01 / 02 / 2019 Essays & Coursework

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Unit Sector

Tourism

Elements and Performance Criteria

ELEMENTS  

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Access and manipulate system information.

1.1.Access and interpret system displays.

1.2.Use system features to access a range of information.

2. Use computer system features to create and administer reservations.

2.1.Check availability of required product or service according to system functions.

2.2.Create new reservations containing accurate customer details.

2.3.Input customer details in the format required by the system.

2.4.Retrieve bookings using the format required by the system.

2.5.Make and save accurate updates and amendments to reservations.

2.6.Reinstate, duplicate or split reservations as required.

2.7.Save, print and file required reservation details.

3. Send and receive communications.

3.1.Create and process accurate communications to industry colleagues using system functions.

3.2.Access and interpret communications from industry colleagues.

4. Administer sales and operations functions using the system.

4.1.Use system capabilities to manage the particular sales or operational need.

4.2.Use system capabilities to manage required accounting processes for reservations.

4.3.Produce reports to meet sales and operational needs.

4.4.Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste


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