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1.3 Assistance from other staff is sought when customer inquiries cannot be fully answered

01 / 02 / 2019 Essay Updates

This paper circulates around the core theme of 1.3 Assistance from other staff is sought when customer inquiries cannot be fully answered together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 79. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.

Unit Sector

Not applicable.

Elements and Performance Criteria

ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Deal with customer inquiries 

1.1

Customer inquiries are responded to courteously and efficiently by phone and face-to-face

1.2

Questions are used to clarify customer needs or concerns

1.3

Assistance from other staff is sought when customer inquiries cannot be fully answered

1.4

Product, service and/or operational knowledge is used to answer customer queries or to respond to customer needs

1.5

Customer inquiries and associated action are recorded and reported in accordance with workplace procedures

2 

Monitor customer satisfaction 

2.1

Customer is greeted cordially in accordance with workplace procedures

2.2

Customer requirements are dealt with according to workplace procedures

2.3

Special needs are addressed in accordance with workplace policies

2.4

Appropriate feedback is provided to managers and internal and/or external customers


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