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Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Provide information on club services and process memberships.
1.1.Provide advice and information on club services and facilities to members, guests and visitors.
1.2.Explain membership requirements and rules to members, guests and visitors in a professional manner.
1.3.Explain membership application forms to applicants and assist with form completion.
1.4.Calculate and process membership payments.
1.5.Issue correct proof of membership documentation.
1.6.Use club reception technology to assist with providing services to members and guests.
2. Monitor entry to club.
2.1.Check proof of membership upon entry to the club.
2.2.Assist guests and visitors to sign in according to government and organisational requirements.
2.3.Check member, guest and visitor compliance with dress and age regulations.
2.4.Refuse entry to non-compliant members, guests and visitors.
2.5.Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy.