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1.2 Cultural differences are accommodated in verbal and non-verbal communication

01 / 02 / 2019 Essay Updates

This paper circulates around the core theme of 1.2 Cultural differences are accommodated in verbal and non-verbal communication together with its essential aspects. It has been reviewed and purchased by the majority of students thus, this paper is rated 4.8 out of 5 points by the students. In addition to this, the price of this paper commences from £ 79. To get this paper written from the scratch, order this assignment now. 100% confidential, 100% plagiarism-free.

Unit Sector

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Elements and Performance Criteria

ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Communicate with customers and colleagues from diverse backgrounds 

1.1

Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity

1.2

Cultural differences are accommodated in verbal and non-verbal communication

1.3

Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person’s language

1.4

Assistance from colleagues, reference books or outside organisations is obtained as required

2 

Deal with cross-cultural misunderstandings 

2.1

Issues that may cause conflict or misunderstanding in the workplace are identified

2.2

Difficulties are addressed with the appropriate people and assistance is sought from team leader/supervisor as required

2.3

When difficulties or misunderstandings occur, possible cultural differences are considered

2.4

Efforts are made to resolve misunderstandings, taking account of cultural considerations

2.5

Issues and problems are referred to the appropriate team leader/supervisor for follow-up


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