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1.1 Apply relevant theories of communication to health and social care contexts
1.2 Use communication skills in a health and social care context
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs
2.1 Explain how the communication process is influenced by values and cultural factors
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care
2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication
2.4 Suggest ways of improving the communication process in a health and social care setting
3.1 Access and use standard ICT software packages to support work in health and social care
3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organisations.
3.3 Analyse how legal considerations in the use of ICT impact on health and social care.