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MGT 311 Final Exam
1) In her work in
the publishing industry, Vera seeks out new authors whom she considers
promising. In the past 2 years she has found a number of new writers whose work
she thought was exceptional, and immersed herself in the task of helping them
shape their manuscripts for submission to her managers for publishing. Although
she was extremely proud of the results, none of the authors she worked with
were chosen for publication. Vera believes that the decision not to publish
these authors was based on personal rivalries within. Mgt 311 final exam
2) Julia works as
a receptionist at a real-estate company. Her boss just came in the door and yelled
at her, telling her that the front office was a mess and that she needed to get
up and clean it immediately. After her boss left the room ... Mgt 311 final exam
3) Erin works on a
software help desk. After being yelled at by a customer about the state of her
company`s software, she becomes angry, and has to take a short break to calm
down. What m
incompatibility between two or more attitudes or between behavior and attitudes
results in what?
5) What is the
degree to which a person identifies with his or her job, actively participates
in it, and considers his or her performance as being important to self-worth?
6) What term is
used for those emotions that an organization requires workers to show and
considers appropriate for a given job? Mgt 311 final exam
7) Janet needs to
assign a very important advertising account to one of her writers. First she
reviewed each writers work load, then she studied the sales data of the
products for the last three campaigns of each writer, then she reviewed each
writer`s annual review..
managerial methods on the best available scientific evidence is called what?
9) The manager at
a construction site observes that he is spending a great deal of time
interviewing prospective employees. This is due to the large amount of
absenteeism and turnover among his skilled workers. While questioning exiting
employees, he discovers that many of them quit because they feel the work place
is too ... Mgt 311 final
10) Phil loves
sales. He has been a stellar sales person since he was 12. Recently he was
awarded a full paid trip for two to Puerto Rico for breaking a company sales
record. Phil is so motivated to work, he has set a new goal to break his old
record in the coming year. Taking into account self-determination theory, why
did the company recognition and award, an extrinsic reward, motivate Phil? Mgt
311 final exam
11) Tony loves
programming. He was on the ground level of the computer revolution. This year
his boss has set personal goals for each of the programmers, one of which
includes a presentation from each programmer about a project. Tony is very
annoyed because he has a tremendous amount of work to do and he will have to
spend the weekend, his personal time, preparing the presentation. Taking into
mgt 311 final exam account self-determination theory, why did his manager’s
goals and the presentation reduce Tony`s motivation?
12) Glendon has a
degree in business and worked for 2 years at an international firm in Spain.
When the firm suffered cutbacks and Glendon returned home, he took a job at a
nonprofit agency mentoring at-risk Spanish-speaking children. Glendon earns a
third of what he earned in the business world, but has decided that his new
goal is to acquire a larger case load and continue to use his Spanish to help
people. Which theory explains why Glendon is happy with a much smaller external
reward for his work? Mgt 311 final exam
13) Today Marci`s
boss entered her cubicle and told her that her work has been fantastic, and
that because of her last project the client is going to give the company all of
their business. Marci`s boss continued to talk about what a great job she`s
doing. When her boss left, Marci felt very confident and satisfied with herself
and her job. Marci`s boss uses communication in which of the following
functions? Mgt 311 final exam
14) What can
managers do to make sure that important information is not withheld from them
15) When Neal
Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers,
he erred by selecting the wrong Mgt 311 final exam
16) Araceli is a
team member in a large corporation. She never speaks in the team meetings
because she has seen members talk behind each others` backs outside of the
meetings. Members are constantly monitoring the other member`s work, looking
for a mistake to point out in a meeting. According to the information provided,
which contextual factor is most likely hindering the success of Araceli`s team? Mgt
311 final exam
17) Ayesha is
leading a group to develop a prototype for a new product. She has chosen three
people to work with her. Ben and Tom are good friends and socialize on the
weekend. They are both very creative. Julian is older than Ben and Tom, but
they have worked together before and been quite productive. Julian is
organized. Ayesha has never worked with any of the men, but knows the product
well. She brings the highest level of expertise. Which of the following
statements best describes Ayesha`s group?
18) Irma does not
like a few of the standard operating procedures adapted for the new project.
However, she discussed the items with the team and told them that she realized
she was in the minority and that she would adapt the new procedures to maintain
smooth operations within the team. What is this type of intention called?
19) Angelina feels
that her cubicle neighbor talks too loudly on the phone, but in other ways she
is a great neighbor. Angelina gets annoyed every time her neighbor`s phone
rings, but she has decided it is simply not worth the trouble to talk to her
neighbor. What is Angelina`s conflict intention called?
20) For process
conflict to be productive, it must be
21) The right
inherent in a managerial position to give orders and expect orders to be obeyed
22) ________ are
consistent with recent efforts by companies to reduce costs, cut overhead,
speed up decision making, increase flexibility, get closer to customers, and
23) What is the
process through which employees are adapted to an organization`s culture?
24) If there is a
basic conflict between the individual`s expectations and the reality of working
in an organization, the employee is most likely to be disillusioned and quit
during which stage of socialization?
25) When your
superior offers you a raise if you will perform additional work beyond the
requirements of your job, he or she is exercising ________ power.
27) Regardless of
the composition of a group, managers can leverage diversity to achieve superior
performance by which of the following approaches?
workforce programs that encourage diversity have three distinct components.
First, they inform managers about the legal framework for equal employment
opportunities and encourage fair treatment. Second, they mgt311 final exam
teach managers how a diverse workforce will be better able to serve a diverse
market of customers and clients. Third, they
29) If individuals
resisting change are included in making change decisions in an attempt to gain
their support, what is this approach called?
30) Which tactic to
overcome resistance to change is a relatively easy way to gain the support of
adversaries, but may backfire if the targets become aware of the tactic?