1 Identify the resource requirements for providing communication tools and processes for remote or virtual working

ML22 Support remote or virtual teams

Unit aim

The aim of this unit is to provide learners with an ability to assess the support needed by

remote or virtual teams and use this assessment to support them.

Learning outcomes

There are two outcomes to this unit. The learner will:

1. Be able to assess the support needed by remote or virtual teams

2. Be able to support remote or virtual teams

Outcome 1 Be able to assess the support needed by remote or virtual teams

The learner can:

1 identify the resource requirements for providing communication tools and processes for

remote or virtual working

2 specify effective tools and processes that are capable of supporting remote or virtual

teams

3 identify processes and systems that will enable people to connect to information and

knowledge remotely and securely

4 plan how to assure the safety of staff in remote teams

Outcome 2 Be able to support remote or virtual teams

The learner can:

1 provide guidelines, training, information and coaching to support remote or virtual teams

2 identify areas for improvement from monitoring processes and information

3 facilitate interactive collaboration amongst stakeholders

4 take action to ensure that team members adhere to regulatory, professional and

commercial requirements

5 take action to ensure that data security and confidentiality issues arising from remote or

virtual working are addressed

6 take action to ensure that records management issues arising from remote or virtual

working are addressed


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