1 explain the use of benchmarks in managing performance

ML11 Manage team performance

Unit aim

The aim of this unit is to provide learners with an understanding of the management of team

performance. It will also provide learners with the ability to allocate and assure the quality of

work and to manage communications within a team

Learning outcomes

There are three outcomes to this unit. The learner will:

1. Understand the management of team performance

2. Be able to allocate and assure the quality of work

3. Be able to manage communications within a team

Outcome 1 Understand the management of team performance

The learner can:

1 explain the use of benchmarks in managing performance

2 explain a range of quality management techniques to manage team performance

3 describe constraints on the ability to amend priorities and plans

Outcome 2 Be able to allocate and assure the quality of work

The learner can:

1 identify the strengths, competences and expertise of team members

2 allocate work on the basis of the strengths, competences and expertise of team

members

3 identify areas for improvement in team members’ performance outputs and standards

4 amend priorities and plans to take account of changing circumstances

5 recommend changes to systems and processes to improve the quality of work

Outcome 3 Be able to manage communications within a team

The learner can:

1 explain to team members the lines of communication and authority levels

2 communicate individual and team objectives, responsibilities and priorities

3 use communication methods that are appropriate to the topics, audience and timescales

4 provide support to team members when they need it

5 agree with team members a process for providing feedback on work progress and any

issues arising

6 review the effectiveness of team communications and make improvements


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