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1. While reflecting on Chapter 13, explain and analyze the issues
that cause the most significant conflict in your personal life or work
environment.
2. Use textbook terminology to analyze a conflict or repeating
pattern of conflict that you have witnessed or unfortunately
participated in. Feel free to disguise your comments to maintain
privacy.
a. Which of the causes listed in the book were at the root of the conflict?
b. Which form or forms of conflict were displayed?
c.
If interpersonal conflict was involved what defense mechanisms were
manifested (Table 13.2) and did you observe these defense mechanisms in
use?
d. Describe effective and ineffective conflict management
techniques that were used during this conflict and the conflict
management styles demonstrated. In the
end, did the conflict turn out to be dysfunctional or functional?
